Our Commitment
Terms of Service
At Backyard Oasis Spas and Pools, we prioritize customer satisfaction and transparency in all our transactions. By purchasing our products, you agree to our terms which include warranty information, return policies, and the responsibilities of both parties. We value our customers and are dedicated to providing high-quality hot tubs and swim spas along with exceptional customer service experience.
Your Responsibilities
As our valued customer, you agree to use our products in accordance with provided instructions and safety guidelines. It is important to maintain your hot tub or swim spa properly to ensure longevity and performance as intended. In addition, you must keep us informed about any issues or claims related to the products purchased from us promptly. Our warranties cover defects in materials and workmanship but do not include damages resulting from neglect or improper use. Thus, your proactive communication is essential for us to assist you effectively.
Returns and Refunds Policy
If you are not satisfied with your purchase, you may return it within 30 days from the date of delivery in its original packaging. Please ensure that the item is unused and in the same condition you received it. Returns may be subject to a re-stocking fee, and shipping costs are non-refundable. To initiate a return, contact our customer service for assistance and ensure a smooth process. We strive to address your needs promptly and improve your experience with Backyard Oasis Spas and Pools.